Returns & refunds

Online withdrawal right

For online purchases, you have 14 days from receiving your goods to tell us that you wish to withdraw from the purchase. This also applies to sale items. Email info@socialclubboutique.com with your name, order number and a clear statement that you wish to withdraw. You may use the form below, but it is not required.

After notifying us within the withdrawal period, you have a further 14 days to send the goods back. Please send returns to Social Club, Sølvgade 30A, ST, 1307 Copenhagen, Denmark, using a tracked service delivered to the address. We do not collect returns from parcel shops. You pay the direct return postage unless the return concerns a faulty or incorrectly supplied item. Keep proof of dispatch.

Condition of returned items

You may inspect and try on your goods as you would in a shop. You are responsible for any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Please include tags and original packaging where possible; missing packaging does not automatically remove your statutory withdrawal right. Include your order details so we can identify the return.

Refunds

When you withdraw from the entire order, we refund the amount paid, including the cost of our least expensive standard delivery option. Extra charges for a more expensive delivery option you selected are not refundable. If you return only part of an order, we refund the returned goods; the original delivery charge is not refunded.

We refund using the original payment method, without a refund fee, no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the goods or proof that you have sent them back, whichever happens first. Your payment provider may need additional processing time.

Faulty or incorrect items

If an item is faulty, damaged or incorrect, contact us promptly with your order number and a description of the issue. For consumer purchases, Danish law provides a two-year right to complain about defects present on delivery. Notify us within a reasonable time after discovering a defect; a complaint made within two months is always timely. We cover reasonable return costs for a justified complaint. Your statutory remedies are not limited by this policy.

Exchanges and gift cards

To exchange a size, contact us first. Availability is limited; another size cannot be guaranteed. Digital gift cards are subject to applicable statutory withdrawal and redemption rights. Contact us for help; we do not exclude those rights through a blanket no-refund rule.

Model withdrawal form

To: Social Club, Sølvgade 30A, ST, 1307 Copenhagen, Denmark; info@socialclubboutique.com.

I hereby give notice that I withdraw from my contract of sale of the following goods:
Goods / order number:
Ordered on / received on:
Consumer name:
Consumer address:
Date:
Signature (only if this form is sent on paper):

These terms do not restrict mandatory consumer rights applicable to your purchase.